As we dove headfirst into “business during a pandemic” we understood right away that our communication strategy needed to be the foundation of our pivot in order to continue the level of quality our clients expect.

With that in mind, a month in we saw communication with clients increase, and with the addition of Zoom meetings (or in our case BlueJeans video conferencing), we were booking more virtual “face-to-face” where we had otherwise just had a conference call.

Recently, Nick got a chance to chat with the team over at Digital Third Coast about this and to give his thoughts on the keys to client retention during COVID-19.

Read the full piece here:The Key to Client Retention During COVID-19


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